We believe that the best way to do this is to respond to your requests immediately. We realise that during busy periods this may not always be possible. However, a response will still be provided within 4 hours of receipt of the call or email.

The speed with which we schedule the work will be guided by the nature of the problem. If the problem is significant and is preventing you from working we will give the work precedence over all other support calls and it will receive top priority. This means that the work will be undertaken as soon as a resource is available.

If the problem is not significant and does not stop you from working we will schedule the work in for a mutually convenient occasion.