| Frequently asked questions |
How does Licensing normally work?
We usually issue a site license which enables you to install Cyres software on any number of PC’s.
How do you support your systems?
We provide telephone and email support during office hours. Should your system have a bug that we cannot fix remotely we will arrange to come on site. See our support page for more details.
What happens if we identify a bug?
We will fix this as soon as possible. Our support page will explain how we allocate priorities to all support calls received.
What happens on the day of installation?
We will arrange to install Cyres on a date when IT and yourselves are available. We will need administrative rights to the PC’s on which Cyres is to be installed for half an hour or so. Thereafter we will need to check the accuracy of the data mapping by running reports so we will need access to someone who is familiar with your data. We will then train users.
Do you offer on site help?
We have engineers and support staff visiting client sites all the time. Call us if you would like a visit.
How long does training take?
Training varies slightly from product to product but it never takes more than an hour or two.
How much do your systems cost?
This will depend on what it is required to do - for details of all costs call us.
How much does support cost?
Again this will depend on which system you have. For more details please call us.
Are there ever hidden or additional costs?
We will always quote up front for any work that is chargeable so you will be quite clear what costs will be involved.
Could we use Cyres to analyse any data?
Cyres solutions are built around sixW which is a query engine and report builder - in other words you can plug any data in to the back and produce just about any report out of the front. We are always helping people to do exactly this.